GS Design Center — General Terms & Customer Policies

Why Register

Creating an account with GS Design Center is quick and simple. Once registered, you can immediately take advantage of account benefits including faster checkout, order history, and tracking visibility.

Quick Checkout

We will securely keep your information on file (where applicable) and automatically enter it for you the next time you shop with us. You are responsible for keeping your account information accurate and up to date.

Order Status Tracking

Simply log in to your GS Design Center account. Your order history enables you to check the status of your order and view available tracking information once issued. If tracking is not yet available, the order may be processing, in verification, in transit to a fulfillment location, or pending manufacturer release.

Payment Options

We accept payment by:

Visa
MasterCard
American Express
Discover
Cashier’s Checks
Money Orders
Company Checks
Wire Transfers

We do not accept international credit cards. We do not accept personal checks.

Cashier’s checks may be verified with the issuing bank. Company checks may require up to 14 business days to clear before merchandise is shipped or released.

Please make checks payable to GS Design Center.

For wire transfer instructions, please contact Customer Service at 732-494-8670.

Check Orders Policy

For orders paid via check or money order: your order will not ship until payment has been received and processed.

This process generally takes between 7–10 business days from the time your payment is received.

Orders paid for by certified bank check or money order may ship upon receipt and verification of payment.

Returned checks will be subject to the maximum returned check fee allowed by law.

Pricing Policy

Despite our best efforts, a small number of items in our catalog may be mispriced or listed incorrectly.

If we discover a mispricing, we will do one of the following:

• If an item's correct price is lower than our stated price, we will charge the lower amount and ship the item.
• If an item's correct price is higher than our stated price, we may contact you for instructions before shipping or cancel the order.

GS Design Center reserves the right to correct pricing errors at any time.

Availability

GS Design Center makes every effort to get your order to you as quickly as possible.

In-stock items are generally shipped within 24–48 business hours.

If there is a problem with your order, you will receive an email within 24–72 hours.

Transit times vary by carrier and destination.

Special-order and custom products may require additional processing time.

Product Lead Time

Lead times vary by manufacturer.

Placing an order constitutes acceptance of manufacturer lead times and potential delays outside GS Design Center’s control.

If you require lead time confirmation, please contact Customer Service at 732-494-8670 prior to placing your order.

Product Price, Description & Color Accuracy

While we take measures to ensure accurate information, errors can occur.

GS Design Center is not responsible for typographical errors or manufacturer listing inaccuracies.

Colors and finishes may vary depending on screen resolution and monitor settings.

Natural variation including:

• shade
• grain
• veining
• tone
• sheen

are normal and not considered defects.

Warranty

All products are covered under the manufacturer’s warranty.

GS Design Center does not manufacture the products sold and is not responsible for manufacturer warranty decisions.

For warranty information please contact Customer Service at:

📞 732-494-8670

Detailed Order Status

To check the status of your order please call:

📞 732-494-8670

Change or Cancel an Open Order

ALL ORDERS MUST BE CANCELED OVER THE PHONE WITH A LIVE CUSTOMER SERVICE AGENT.

A cancellation confirmation number will be provided.

Once an item ships, the return policy applies.

Once shipped, orders may be subject to:

• 25% restocking fee
• return shipping costs
• freight refusal charges

Special-order and custom items may only be canceled within 24 hours of purchase.

After 24 hours no cancellations or returns are allowed.

Add an Item to Your Open Order

If your order has not shipped, items may be added by calling Customer Service.

📞 732-494-8670

Redeeming a Discount or Promotion

Promotion codes must be applied during checkout.

Discounts cannot be applied retroactively unless approved by GS Design Center in writing.

Your Personal Information

GS Design Center is the sole owner of the information collected on this site.

We do not sell or rent customer information.

Information may be shared with:

• payment processors
• shipping carriers
• fraud prevention services

for order fulfillment purposes.

Cookies and IP Numbers

GS Design Center uses IP addresses to diagnose server issues and help administer the website.

Cookies are used to:

• maintain shopping cart functionality
• personalize site experience

Rejecting cookies may limit website functionality.

Address Information

Our website collects customer information including:

• name
• address
• email
• phone number
• payment details

Information is used for order fulfillment and customer communication.

Customer information is considered a business asset of GS Design Center.

Fraudulent Orders, Chargebacks & Abuse of Service

GS Design Center maintains ZERO TOLERANCE for fraud, chargeback abuse, and deceptive purchasing activity.

Any order flagged as fraudulent, suspicious, abusive, or intentionally misleading may be canceled, delayed, or refused without notice.

Fraud includes but is not limited to:

• Use of stolen or unauthorized payment methods
• False identity or fake contact information
• Chargeback fraud or “friendly fraud”
• Filing disputes after receiving merchandise
• False claims of non-delivery
• False claims of product misrepresentation
• Attempts to bypass merchant policies

Chargeback & Fraud Enforcement Policy

GS Design Center aggressively disputes ALL illegitimate chargebacks.

By placing an order with GS Design Center, the customer agrees to contact the merchant before initiating any payment dispute.

Failure to contact the merchant prior to filing a dispute may be considered chargeback abuse.

Evidence submitted to banks may include:

• shipping carrier tracking
• freight Bills of Lading
• delivery confirmations
• photographs of delivered merchandise
• customer communications
• IP address verification
• device fingerprint records
• AVS and CVV verification
• checkout acceptance of merchant policies

Friendly Fraud

Friendly fraud occurs when a customer:

• receives merchandise and disputes the payment
• claims non-delivery despite carrier confirmation
• files a dispute to bypass the return policy

Friendly fraud is considered theft of goods and services.

GS Design Center will pursue all legal remedies available.

Chargeback Liability

If a chargeback is filed for a legitimate order, the customer agrees to be financially responsible for:

• full merchandise cost
• shipping and freight charges
• payment processor chargeback fees
• administrative processing costs
• collection agency fees
• legal expenses if applicable

These costs may exceed the original purchase amount.

Fraud Reporting

Fraudulent activity may be reported to:

• payment processors
• issuing banks
• fraud monitoring databases
• debt collection agencies
• law enforcement authorities

GS Design Center will pursue full financial recovery of merchandise, shipping costs, chargeback fees, and damages where permitted by law.

Fraud Prevention Verification

Orders may require verification including:

• government-issued identification
• proof of billing address
• payment method verification
• signed authorization forms

Orders that cannot be verified may be canceled or delayed.

Right to Refuse or Cancel Orders

GS Design Center reserves the right to refuse, cancel, or limit any order at its sole discretion including:

• pricing errors
• inventory issues
• suspected fraud
• policy violations
• inability to verify payment

This right may be exercised before or after payment is processed.

Customer Service

For assistance please contact:

📞 GS Design Center Customer Service
Phone: 732-494-8670