Shipping & Return Policy
Shipping:
At GS Design Center, we are committed to providing a seamless and reliable shipping experience for all our customers. We ship your order FREE OF CHARGE (Most Cases) using the most reputable freight carriers within 1-5 business days after your purchase is confirmed. Our goal is to ensure your order is dispatched promptly and efficiently. Transit and delivery times typically range from 3 to 14 business days following shipment, depending on your geographical location, the size of your order, and any unforeseen circumstances beyond our control. Please note that these estimates do not include weekends or holidays.
Once your order has been shipped, we will promptly provide you with a tracking number via email, enabling you to monitor your shipment’s progress online. The freight carrier will contact you in advance of delivery to schedule a suitable date and time. To facilitate a smooth delivery process, we recommend having help available when your order arrives.
Exclusions to Free Ground Shipping:
Free ground shipping does not apply to the following:
- Orders shipping to Alaska or Hawaii
- Sink bottom grids
- Task lighting power strips
- Cabinet sample colors, paint, and touch-up kits
- Any other color samples
- Any shipments into Canada
- Various small replacement parts
- Various Hardware Resources items
- Various Tile and Flooring products
Applicable shipping charges will be displayed at checkout prior to payment. However, please note that shipping fees may be subject to change after payment is captured if carriers impose additional charges, oversized fees, or remote delivery surcharges. Customers will be notified if adjustments are required.
Delivery Details:
All deliveries are curbside, meaning the freight carrier is responsible only for unloading the item from the truck. They may bring the item onto your driveway or into your garage if accessible, but they are not responsible for moving the product beyond that point, nor for bringing it into your home or any other interior space. We make every effort to ensure your order arrives in excellent condition and within a satisfactory time frame; however, we are not responsible for delays caused by factors outside our control, such as weather disruptions or carrier delays.
For deliveries to limited access areas—including, but not limited to, remote islands, rural locations, or areas with restricted vehicle access—additional shipping fees may apply. These fees are calculated based on the specific location and the complexity of the delivery.
Arrival and Inspection:
It is essential that someone be present at the delivery address at the scheduled delivery time to accept the shipment. Upon arrival, carefully inspect the package for any visible damage or irregularities before signing the proof of delivery or bill of lading. Count the number of boxes and examine each for signs of damage, such as dents, tears, or other issues that may have occurred during transit.
Please note that some minor wear on packaging is normal and does not constitute a reason for rejection. Keep all packing materials intact and in good condition until your inspection is complete, as returns for damage or defect claims must include original packaging.
Important: Any damage or issues should be documented immediately with photographs and reported to us within 48 hours of receipt by emailing sales@gsdesigncenter.com. Failure to report damages within this timeframe may affect your ability to file a claim.
Pick-up Options:
Customers or their designated representatives may opt to pick up their purchased items directly from our facility, provided the item(s) are confirmed to be in stock. Pick-ups are available during our regular hours of operation. Valid identification will be required at the time of pick-up to verify your order.
Our staff will assist with loading your purchase into your vehicle if requested; however, we are not responsible for any damage that may occur to your vehicle or the merchandise during the pick-up process. Please ensure your vehicle has adequate space and appropriate equipment for safe transportation.
Return Policy:
If something arrives damaged, defective, or incorrect, we’ll make it right — guaranteed.
If you simply changed your mind or ordered the wrong item, a 20% restocking fee will apply.
Before sending anything back, please contact our Customer Service Team to receive a Return Authorization Number (RMA).
📞 Call: (732) 494-8670
📧 Email: rosalia@gsdesigncenter.com
Returns without prior authorization cannot be accepted.
Freight Deliveries
If you refuse delivery for any reason other than damage, defect, or an incorrect item, you’ll be charged:
20% restocking fee
$145 freight refusal fee
For standard UPS/FedEx ground shipments, refused or returned packages are subject to:
20% restocking fee
$14.95 handling fee
Outbound and return shipping charges
Return Window
Returns and exchanges must be requested within 15 days of delivery.
We cannot accept returns or cancellations once an order has been shipped, staged, or entered production (for custom or special-order items).
Need to cancel before shipment? No problem — just call our Sales Team at (732) 494-8670, Ext. 2.
Inspection & Damage Claims
Every shipment is 100% insured, but we need your help to make sure your products arrive safely.
Inspect your shipment immediately upon delivery — before signing.
If the package shows visible damage (torn, crushed, or leaking), refuse delivery and note the damage clearly on the driver’s Proof of Delivery (POD).
If you discover hidden damage or missing items within 48 hours, contact us right away with photos and your order details.
💡 Pro Tip: Take photos before opening the box — it speeds up claims dramatically.
If you sign for a visibly damaged shipment without noting the issue, GS Design Center and our carriers cannot be held responsible for replacement costs.
Ground Shipments
No signature required — but please inspect your order within 48 hours of receipt.
Report any damages, shortages, or wrong items immediately at rosalia@gsdesigncenter.com or by calling (732) 494-8670.
Product Representation
We do our best to display every product accurately. However:
Images may include manufacturer stock photos for representation only.
Colors may vary slightly due to screen differences.
Always review the product description and specifications before purchasing.
Order Processing & Handling
Processing time begins once your order is verified and payment is confirmed.
Orders are typically shipped within 24–48 business hours, excluding weekends and holidays.
For orders under $299, a $9.00 handling fee applies.
Shipping to Hawaii, Alaska, Puerto Rico, or Canada may incur additional freight surcharges.
Shipping & Tracking
Once your order ships, you’ll receive a tracking number via email or text.
You can also check your order status by logging into your GS Design Center account.
Need help tracking or updating your order?
Call (732) 494-8670 — we’re happy to assist.
Expedited Orders
Need it fast? Contact us for rush delivery options.
If an item is in stock, we can usually ship within 24–48 hours.
Our team will confirm availability and the fastest delivery method.
Special-Order & Custom Items
All custom, made-to-order, or special-order products are final sale —
these cannot be canceled, returned, or refunded once in production.
GS Design Center Rights
GS Design Center reserves the right to cancel or refuse any order at its discretion, including but not limited to suspected fraudulent or mispriced orders.
Non-Returnable Items:
Please note that the following items are final sale and are not eligible for return or exchange:
- Custom or personalized orders
- Special orders, including custom vanities, tiles, mosaics, and cut-to-size vanity tops
- Kitchen cabinets and countertops
- Custom Shower doors
- Showroom samples
- Items purchased at discounted or promotional prices
Thank you for choosing GS Design Center. We are dedicated to ensuring your satisfaction and appreciate your understanding of our policies. Should you have any questions or need further assistance, please do not hesitate to contact our customer service team.