GS Design Center Shipping Policy

SHIPPING POLICY

At GS Design Center, we are committed to providing a seamless, reliable, and professional shipping experience. We offer free ground shipping on most orders within the continental United States. Some products, locations, delivery methods, or order sizes may require additional shipping charges, which will be disclosed at checkout or communicated after order confirmation if carrier surcharges apply.

Orders are typically processed within 1–5 business days after payment is confirmed. Transit times generally range from 3–14 business days, depending on product type, carrier, delivery destination, and external factors such as weather conditions or carrier delays. Business days do not include weekends or holidays.

Once your order has shipped, tracking information will be provided via email or text. Freight carriers may contact you directly to schedule delivery. Customers are responsible for ensuring someone is available to receive the shipment at the scheduled delivery time.

SHIPPING SERVICES & DELIVERY METHODS

Standard Ground Shipping

• Applies to most non-freight items
• Free on qualifying orders within the continental U.S.
• Transit time: 3–14 business days
• Handling time: 1–5 business days

Freight / Oversized Shipping

• Applies to large, heavy, or oversized items such as vanities, bathtubs, toilets, tile, flooring, and cabinetry
• Freight deliveries are curbside only
• Transit time: 5–21 business days
• Handling time: 2–7 business days
• Shipping costs may be quoted after purchase if not shown at checkout

Non-Continental U.S. & International

• Alaska, Hawaii, Puerto Rico, and Canada may incur additional freight surcharges
• Some items may not be eligible for shipment to these locations

EXCLUSIONS TO FREE SHIPPING

Free shipping does not apply to the following items or destinations:

• Alaska, Hawaii, Puerto Rico, or Canada
• Sink bottom grids
• Task lighting power strips
• Cabinet sample colors, paint, and touch-up kits
• All color or material samples
• Various replacement parts
• Select hardware items
• Tile and flooring products
• Oversized or limited-access deliveries
• Samples

Applicable shipping charges will be displayed at checkout or communicated after order confirmation if carrier fees change due to oversized freight, remote delivery, or access limitations.

DELIVERY DETAILS (FREIGHT)

All freight deliveries are curbside only. Carriers are responsible for unloading items from the truck but are not responsible for moving items into the home, upstairs, or into interior spaces. Customers should arrange assistance if needed.

For limited-access areas (remote locations, rural routes, islands, or restricted access zones), additional delivery fees may apply.

GS Design Center is not responsible for delays caused by weather, carrier scheduling, labor shortages, or other factors beyond our control.

ARRIVAL, INSPECTION & DAMAGE CLAIMS

Someone must be present at delivery to accept the shipment.

Before signing the carrier’s Proof of Delivery (POD), customers must:

• Inspect packaging for visible damage
• Count all boxes
• Note any damage or shortages clearly on the POD

Minor cosmetic wear to packaging is normal and does not constitute damage.

Concealed damage or missing items must be reported within 48 hours of delivery with photos and order details sent to sales@gsdesigncenter.com.

Failure to report damages within this timeframe may void claims.

PICK-UP OPTIONS

Customers may pick up eligible in-stock items by appointment. Valid identification is required. GS Design Center is not responsible for vehicle damage during loading or transport. Customers must ensure proper vehicle capacity and securing methods.

PRODUCT REPRESENTATION

Product images are for representation purposes only and may include manufacturer stock photography. Colors, finishes, and materials may vary due to screen differences. Customers are responsible for reviewing specifications prior to purchase.

ORDER PROCESSING & HANDLING

Order processing begins once payment is verified. Orders typically ship within 24–48 business hours, excluding weekends and holidays. Orders under $299 may incur a $15 handling fee.

EXPEDITED & SPECIAL ORDERS

Expedited shipping may be available upon request. Availability and delivery timelines will be confirmed prior to shipment. Special-order and custom items are final sale once production begins.

GS DESIGN CENTER RIGHTS

GS Design Center reserves the right to cancel or refuse any order due to pricing errors, suspected fraud, policy violations, or inventory discrepancies.

CONTACT INFORMATION

GS Design Center
Phone: (732) 494-8670
Email: sales@gsdesigncenter.com